You can have your personal data deleted from YunaChat. The right path depends on who you are. The full picture of what we store is in the Privacy Policy.
If you messaged a business that uses YunaChat
YunaChat processes your conversation on behalf of the business you contacted. You have two options, and both work:
- Contact the business directly and ask them to delete your conversation data.
- Email [email protected] with the platform you used (WhatsApp, Facebook, or Instagram) and the identity you chatted from (for example your phone number or profile name) plus the business you contacted. We will locate and delete your conversation data within 30 days and confirm by reply.
Deletion removes your conversation history, shared media, your contact details, and the records created from your chats. Billing and audit records belonging to the business are not personal conversation data and are retained as required by law.
If you used Facebook or Instagram: automatic deletion
If you interacted with a business through Facebook or Instagram, you can also trigger deletion directly from Meta, without contacting anyone:
- Open your Facebook or Instagram Settings, find Apps and websites (Facebook) or Website permissions (Instagram), locate the business's connected app, and choose Remove, then request data deletion.
- Meta then sends YunaChat an automated, signed deletion request. We delete your conversation data and reply to Meta with a confirmation code and a status link you can open to verify the deletion completed.
If you hold a YunaChat account
You can delete your account yourself at any time. In your dashboard, open Settings, go to the Danger Zone, and choose Delete Account. You confirm by typing your business name, and the deletion runs straight away. You can also email [email protected] from your account email and we will do it for you.
Deletion permanently removes your account, your business profile, your product catalog, your uploaded media, your messaging connections, and your customers' conversation history. This cannot be undone.
One thing is kept, in a reduced form. Malaysian tax law requires us to keep the financial record of a sale for seven years, so each billing record is retained as a tax record holding only the amount, date, plan, and the business billing details a valid invoice needs. It is unlinked from your account and carries none of your conversation or customer data. We will confirm by reply when deletion is complete.
Backups
Deleted data also leaves our encrypted backups as the backup cycle rotates, normally within 30 days of deletion.
Contact
YunaChat, operated by YUNARIS TECHNOLOGIES. Email: [email protected].